Watch the above video to learn about the Federal Communications Commission’s plan to implement a new “Advanced Video Platform (AVP),” formerly known as the “Neutral Platform.” Deaf consumer groups are concerned about the plan, fearing it will reduce the quality of Video Relay Service – a vital communication service for deaf and hard-of-hearing Americans.

Video Relay Services Consumer Association

The Video Relay Services Consumer Association (VRSCA) is a communication forum for Deaf, Hard-of-Hearing and hearing persons who use Video Relay Services (VRS).

Latest VRS Issue

Texting-to-911 in an Emergency

The Federal Communications Commission (FCC) adopted new rules about text-to-911. These rules are designed to quicken the nationwide availability of text-to-911, but this service is not yet available in many parts of the United States at this time. The FCC has posted a video on its website that gives consumers important information about texting-to-911. In the video, consumers are warned not to rely on texting to reach 911. Instead, the FCC recommends that deaf consumers who have an emergency make a voice, relay or TTY call to 911. The FCC will keep consumers informed about the progress of this very important service.

For more information on this important topic, visit

FCC Launches Video Support Call Center

The Federal Communications Commission (FCC) recently launched a new support center that gives deaf callers the option to call the FCC directly from a videophone (VP) and talk directly with the FCC using American Sign Language. If you have questions, comments or complaints, you can call the FCC at 844-4-FCC-ASL (844-432-2275) between 10 a.m. and 5:30p.m. Eastern Standard Time, Monday through Friday, except holidays. For more information, visit the FCC website:

Learn More About What Neutral Platform (NP) and Reference Platform (RF) Mean for Those Who Use VRS

Watch the links below to learn about the FCC’s attitude about future changes to VRS and what it means to those of us who use VRS. It is important to understand what the FCC changes will mean for us and which platform would be best for the future of VRS and for consumers. If you use VRS then YOU are a consumer. To see the list of videos, click here.

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