VRSCA supports the recent FCC filing by all six VRS providers, who were united in their request for improving the quality of VRS. The proposals included: improved speed-of-answer, the introduction of deaf interpreters, skill-based routing for calls where additional training is needed and improved interoperability for point-to-point videophone calls. To see a video created by all six providers, visit https://www.youtube.com/watch?v=QceMfe079CE


Video Relay Services Consumer Association

The Video Relay Services Consumer Association (VRSCA) is a communication forum for Deaf, Hard-of-Hearing and hearing persons who use Video Relay Services (VRS).


Latest VRS Issue

FCC Hopes to ‘Reboot’ Lifeline Program

On May 28, 2015, Federal Communications Commission (FCC) chairman Tom Wheeler announced “…it is time to overhaul Lifeline to make sure it is still performing the critical function for which it was formed.” On the official FCC blog, “I am circulating new proposals to ‘reboot’ Lifeline for the Internet age.” The Lifeline program was established in 1985 to help low-income Americans afford access to vital communications. But, according to Wheeler, “nearly 30 percent of Americans still haven’t adopted broadband at home, and low-income consumers disproportionately lack access…. A world of broadband ‘haves’ and ‘have-nots’ is a world where none of us will have the opportunity to enjoy the full fruits of what broadband has to offer. To read Wheeler’s blog posting in its entirety, click here.

VRSCA Shares Survey Results in FCC Filing

Over the years, VRSCA has not endorsed any individual VRS provider’s programs or ideas. However, on April 27, 2015, VRSCA filed a letter with the Federal Communications Commission (FCC) in support of the Joint Proposal of All Six VRS Providers for Improving Functional Equivalence and Stabilizing Rates (Joint Proposal), which was filed on March 30, 2015. In addition, nine Deaf consumer organizations added their support to the Joint Proposal. Recently, VRSCA conducted surveys at multiple national deaf events. The results of the surveys confirm that deaf consumers overwhelming agree that implementing the Joint Provider proposals will improve the quality of VRS. To read the April 27, 2015 letter from VRSCA to the FCC and to view the results of the VRSCA surveys, click here.

VRS Providers Submit Unified Proposal

On March 30, 2015, all six VRS providers submitted a unified proposal to the Federal Communications Commission (FCC) requesting improvements in Video Relay Service. The proposal specifically addressed speed-of-answer performance, maintaining current compensation rates, conducting a trial of skills-based routing and encouraging providers to offer deaf interpreters. The providers also indicated they would work to resolve any interoperability issues. To read the proposal in its entirety, click here.

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