VRSCA supports the recent FCC filing by all six VRS providers, who were united in their request for improving the quality of VRS. The proposals included: improved speed-of-answer, the introduction of deaf interpreters, skill-based routing for calls where additional training is needed and improved interoperability for point-to-point videophone calls. To see a video created by all six providers, visit https://www.youtube.com/watch?v=QceMfe079CE

Video Relay Services Consumer Association

The Video Relay Services Consumer Association (VRSCA) is a communication forum for Deaf, Hard-of-Hearing and hearing persons who use Video Relay Services (VRS).

Latest VRS Issue

United Providers Oppose VRS Rate Increase

On June 30, 2015, the Federal Communications Commission (FCC) adopted new compensation rates for Video Relay Service (VRS) providers. The six U.S. providers of VRS said that by reducing the rates, the FCC missed an opportunity to improve Video Relay Service (VRS), expand its offerings and uphold the Americans with Disabilities Act’s promise of functionally- equivalent telecommunication services for people who are deaf and hard-of-hearing. To read the entire news release issued by the providers, click here.

VRS Providers to Collect More Information

The Federal Communications Commission (FCC) is now requiring all Video Relay Service (VRS) providers to obtain customers’ full name, date of birth and the last four digits of their social security number. Customers must also confirm they are eligible to use VRS and that they understand VRS providers are required to upload all of this information as well as customers’ home addresses and ten-digit numbers to the TRS User Registration Database. Click here for more information.

FCC Hopes to ‘Reboot’ Lifeline Program

On May 28, 2015, Federal Communications Commission (FCC) chairman Tom Wheeler announced “…it is time to overhaul Lifeline to make sure it is still performing the critical function for which it was formed.” On the official FCC blog, “I am circulating new proposals to ‘reboot’ Lifeline for the Internet age.” The Lifeline program was established in 1985 to help low-income Americans afford access to vital communications. But, according to Wheeler, “nearly 30 percent of Americans still haven’t adopted broadband at home, and low-income consumers disproportionately lack access…. A world of broadband ‘haves’ and ‘have-nots’ is a world where none of us will have the opportunity to enjoy the full fruits of what broadband has to offer. To read Wheeler’s blog posting in its entirety, click here.

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