VRSCA will be attending a variety of expos and conferences over the next few months. VRSCA will have a booth staffed with representatives who can provide you with the latest information about Video Relay Service (VRS) and the Federal Communications Commission’s rules related to this important communication service. We hope to see you at one of these events soon!

Video Relay Services Consumer Association

The Video Relay Services Consumer Association (VRSCA) is a communication forum for Deaf, Hard-of-Hearing and hearing persons who use Video Relay Services (VRS).

Latest VRS Issue

Consumer Rights to Ten-Digit Telephone Numbers

Recently, the Federal Communications Commission (FCC) posted an American Sign Language (ASL) video that explains to Video Relay Service (VRS) consumers their right to be fully informed about porting a ten-digit telephone number for VRS. To learn more, visit here.

United Providers Oppose VRS Rate Increase

On June 30, 2015, the Federal Communications Commission (FCC) adopted new compensation rates for Video Relay Service (VRS) providers. The six U.S. providers of VRS said that by reducing the rates, the FCC missed an opportunity to improve Video Relay Service (VRS), expand its offerings and uphold the Americans with Disabilities Act’s promise of functionally- equivalent telecommunication services for people who are deaf and hard-of-hearing. To read the entire news release issued by the providers, click here.

VRS Providers to Collect More Information

The Federal Communications Commission (FCC) is now requiring all Video Relay Service (VRS) providers to obtain customers’ full name, date of birth and the last four digits of their social security number. Customers must also confirm they are eligible to use VRS and that they understand VRS providers are required to upload all of this information as well as customers’ home addresses and ten-digit numbers to the TRS User Registration Database. Click here for more information.

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