Would you like to have a town hall presentation in your area? Contact your Region Manager.Contact Now »
On Nov. 21, 2011, the Wireline Competition Bureau announced the effective date for internet-based telecommunications relay service numbering. After Nov. 21, 2012, anyone who has a toll-free (800, 866 or 877) number will no longer be able to use that number.
So there is no interruption in receiving calls through Video Relay Service (VRS) when the change takes place, it is recommended that those who have used a toll-free number begin giving their local 10-digit number to family, friends and professional services providers - doctors, dentists, etc.
Rules about toll-free numbers were adopted to improve the assignment of telephone numbers for use of iTRS, including VRS. The Federal Communication Commission (FCC) aims to promote the use of geographically-appropriate local numbers and to ensure that the deaf and hard-of-hearing community has access to toll-free telephone numbers - and that these numbers provide access that is equivalent to access enjoyed by the hearing community.
Docket numbers related to the rules and beginning of the transition period are WC Docket No. 10-191, CG Docket No. 03-123 and WC Docket No. 05-196
To view the Report and Order, please visit the following websites: