Articles
Winter 2016New
From VRSCA

The Latest News from VRSCA

What is the Difference between VRS & VRI? Often, we see confusion among people who do not understand what VRS (Video Relay Service) and VRI (Video Relay Interpreting) do. This article is devoted to explaining the difference between VRS and VRI. Read Article >>


Fall 2015
From "New Horizons" Magazine

The Importance of Giving Feedback

Contact the Justice Department if you experience problems with VRS calls being received by businesses and commercial entities, such as health care professionals, banks, financial institutions, transportation services or other entities that are required to have public accommodations. The Department of Justice Comment Line can be reached by calling Read Article >>


Summer 2015
From "New Horizons" Magazine

Wanna Be an Advocate?

Advocacy is the process of standing by an individual who is disadvantaged, and speaking out on his or her behalf in a way that represents the best interests of his or her cause.

You can make a difference! It's easy to be an advocate for your communication access. Just talk to a friend, all him or her on VP, read a report or go to a meeting. Learn about the problems and issues and share them with others on Facebook or Twitter, or by email.

What do we mean by “advocacy”? According to Webster, it means:

1. "To support or urge by argument, especially publicly; and  2. A person who speaks or writes in support of a cause."

Three types of advocacy:

Two-way Communications –relationship-based: Hill visits, site visits, receptions

One-way communications – message- based: phone calls, letters, faxes, emails

Indirect communications – media-based: editorials, press releases, demonstrations

[Kush, C. (2001). The One Hour Activist: The Twenty Most Powerful Actions You Can Take to Fight for the Issues (and Candidates) You Care About.]

Did you know you can call and talk with Robert McConnell, ASL Consumer Specialist at the Federal Communications Commission (FCC)? McConnell can answer your questions and give you information or clarification on any issues related to VRS. He can be reached at 844-4FC-CASL (844-432-2275) or 202-810-0444, Monday through Friday, 10 a.m. – 5:30 p.m. (Eastern Time) or via email: Robert.McConnell@fcc.gov


Spring 2015
From "New Horizons" Magazine

VRSCA Supports Recent FCC Filing from Six VRS Providers

In recent years, the Video Relay Service Consumer Association (VRSCA) has sought to see improvements in VRS services. However, there has not been much improvement and in some cases things have even gotten worse.

As you know, over the years, VRSCA has not endorsed any individual provider’s program or ideas. VRSCA has remained neutral and has put consumers’ needs first offering leadership on efforts that benefit consumers of VRS.

Recently, VRSCA was extremely pleased to see a filing by all six of the VRS providers, who were unanimous in their request for improving the quality of VRS. This proposal was very unusual! Also monumental is the fact that VRSCA is now endorsing a provider proposal, because it came from ALL providers and most importantly VRSCA recognizes the win for consumers! Read Article >>


Fall 2014
From "New Horizons" Magazine

Are We Collateral Damage?

The term "senior" has needled many for some time now. Maybe because it sounds vacant and without substance as though it's a philosophy more than a reference to a generation of people. I have tried to find another word for "seniors" - I am one, but have come up short. When looking up acronyms for "seniors" there is none offered. Today I considered one that may be the way other generations think of "seniors" as a way by which to pigeonhole people of age: "collateral damage."
Read Article >>


Spring 2014
From "New Horizons" Magazine

Advocacy and Why it is Important

People throw the word around quite a bit, but what is advocacy? The general meaning of the word is to stand up for and defend the rights of oneself and/or others. This could mean contacting elected officials for representation or speaking up about your needs for closed captioning and/or telecommunication needs. Simply being out in the community – being seen and heard – is advocating. (Deaf and hard of hearing people out on their own and speaking out, imagine that!)...
Read Article >>


Fall 2013
From "New Horizons" Magazine

FCC Adopts Comprehensive Reform Order for Video Relay Service

With upcoming holidays – Halloween, Thanksgiving and the holiday season, many of us will call family, friends and others to say hello and share news. Thanks to the ADA (Americans with Disability Act), we are able to just pick up a call, without missing a beat. Making phone calls, just like hearing people, is a right we must protect!...
Read Article >>


Fall 2013

Welcome new FCC Chairman - Important Information

A new chairman of the Federal Communications Commission (FCC) has been appointed recently: Tom Wheeler. His recent appointment gives each of us an opportunity to inform him about what we want for Video Relay Service (VRS) communication...
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April 2013

VRSCA Conducts Survey for VRS Consumers

VRSCA (Video Relay Services Consumer Association) is a communication forum for Deaf, Hard-of-Hearing and hearing persons who use Video Relay Services (VRS). In the recent Further Notice of Proposed Rule Making (FNPRM)...
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April 2013

Making Successful VRS Calls

More and more people are making Video Relay Service (VRS) calls since the inception of Video Phones (VP) in early 2000. Using VP is still new to many of us and often we hear consumers complain or criticize about the services from various VRS companies...
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April 2013

Filing Comments and Complaints

The Federal Communications Commission (FCC) is issues regulations governing the future of the Telecommunications Relay Services (TRS) program. Video Relay Service (VRS) falls under the auspices of the TRS program. We, as consumers, can provide feedback to the FCC...
Read Article >>.


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